AL-JON’S SERVICE MINIMIZES DOWNTIME.
Al-jon’s up-time is unmatched at over 98%. Any machine cannot tackle their punishing jobs without needing occasional outside attention. The quality of Al-jon’s service equals the quality of our machines. It is the best!
If you have a problem, Al-jon’s goal is to initiate a plan for correcting your problem within 4 hours of your call, and correcting the issue within 24 to 48 hours. These are the best response times available for the industry we serve. It puts your Al-jon equipment back into action as quickly as possible.
Al-jon’s service goal is to ensure Al-jon meets its ISO goal of 98% up-time for our customer base.
- Al-jon scrap equipment is designed to utilize available “over the counter” components whenever possible. This gives many of our customers the ability to do repairs on their own.
AL-JON’S PARTS DEPARTMENT IS READY TO FULFILL YOUR PARTS NEEDS.
Al-jon stocks a complete parts inventory to meet our service centers’ and customers’ needs worldwide.
Al-jon’s parts department is open daily from 8 a.m. to 5 p.m. (Central Standard Time) Monday through Friday.
Need a part? → Contact your local Service Center or Al-jon’s Parts Department today.
AL-JON SERVICE TRAINING COURSES PROVIDE VALUABLE KNOWLEDGE.
Al-jon’s Service Training Department provides in-house Service Training Courses to help our customers become familiar with their Al-jon equipment.
Our objective is to provide valuable training on electrical and hydraulic systems, engine diagnostics and troubleshooting. These courses cover current Al-jon production models, including equipment maintenance and operating procedures. If you have equipment that is not listed on our course schedule, please contact us so we can arrange on site training for your company.
Service Training has proven to be very valuable to our customers, enabling them to recognize potential problems in the field. Our training is facilitated by in house trained staff. You will experience both classroom instruction as well as hands-on training.
Al-jon strives to better serve YOU — our customer! Contact Al-jon today to find out more about our superior service.